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What will you do as a Windows Client Support?

• Install, configure, and maintain end-user workstation hardware, software, and peripherals;
• Install and maintain peripheral equipment, such as printers, modems, scanners, etc;
• Update or create support articles (knowledge base articles), as applicable;
• Manage cases via daily queue and workload management and handle escalations;
• Focus on delivering a positive client experience by actively supporting the client and keeping them up to date throughout the lifecycle of the case;
• Work with users to identify, troubleshoot, and resolve issues as well as collect feedback that will help improve our products;
• Manage and resolve support incidents over the phone and email.

We are looking for your application if you have:

• A relevant educational background within IT or equivalent;
• Experience working in technical support and with customers;
• Strong English skills, both written and spoken are mandatory;
• MS Office O365 suite of applications;
• Windows desktop OS troubleshooting including Windows 7 and Windows 10;
• Light Windows Server and Active Directory administration, especially setting up and maintaining user accounts and Exchange mailboxes;
• Able to work independent, yet being a good team player;
• Excellent verbal and written communication skills;
• Strong analytical skills with the capability to resolve issues in a timely and structured manner;
• Willingness and ability to learn new technologies;
• Flexibility and availability for 24/7 shift schedule.