L1 IT Customer Support with: German&English ; French&English; Italian&English

The Ideal Candidate
Requirements:
- Spoken languages: fluent German or French or Italian and English (B2/C1);
- Technical college or university is not mandatory as necessary training will be ensured;
- Previous customer support experience is an advantage;
- Excellent customer service abilities: client orientation, active listening and interpersonal skills;
- Ability to work in a dynamic environment and to multitask;
- Availability to work in shifts.
Job Description
We are searching for tech-savvy enthusiasts!
If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague!
What you will do:
- Provide accurate and optimal IT solutions via telephone, e-mails or chat;
- After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet,
specific applications, hardware);
- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
- Follow-up the existing back-log;
- Comply with project’s performance indicators;
- Communicate with other designated teams and escalate complex issues.
The job can be at the office or remote (from home).
What we offer:
- Permanent contract
- Central building offices with an excellent view of the city, top facilities and equipment
- Competitive salary
- Performance bonus
- Meal tickets and gift vouchers
- Training opportunities
- Regina Maria medical package
- Copayment 7Card
- Extra vacation days
- Fruits on the house
- Expense account for holidays
What about choosing much more than a job? #AJobThatMakesSense
And you'll also be considered a hero when you solve our customer's challenges.